Shipping & Returns

Shipping Information

At Atlarns Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options and timelines:

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods

  • Standard Shipping: Delivered via DHL or FedEx. Estimated delivery time is 10-15 business days after dispatch. Shipping fee is $12.95.
  • Free Shipping: Delivered via EMS for orders over $50. Estimated delivery time is 15-25 business days after dispatch.

Shipping Regions

We ship globally, excluding certain remote areas in Asia and other regions. Please check our website for specific exclusions.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please review the details below:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order.

Non-Returnable Items

Based on our product categories, the following items are non-returnable:

  • Rocket Tools: Due to the nature of these products, they cannot be returned or exchanged unless defective.

Return & Exchange Process

  1. Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Provide your order number and details about the product you would like to return or exchange.
  2. Return Authorization: Once your request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to proceed.
  3. Packaging: Securely pack the item in its original packaging, including all accessories and documentation. Include the RAN inside the package.
  4. Shipping: Ship the package to the address provided in the return instructions. Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
  5. Inspection: Once we receive your return, our team will inspect the item to ensure it meets our return criteria.
  6. Refund or Exchange: If the return is approved, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped to you as soon as possible.

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Atlarns Store Customer Service,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please specify the reason]

Please provide me with the Return Authorization Number and further instructions to proceed.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need assistance with your return or exchange, please contact us at:

Thank you for shopping with Atlarns Store. We appreciate your business and are here to ensure your satisfaction!