Frequently Asked Questions (FAQ)
Welcome to Atlarns Store! We are dedicated to providing you with the best model-building experience. Below, you’ll find answers to some of the most common questions about our products, services, and policies.
Product Questions
1. What types of products do you offer?
We specialize in model-building kits, including Gundam models, HO Scale Structure Kits, N Scale Boxcars, N Scale Covered Hoppers, N Scale Scenery Details, and Rocket Tools.
2. Are your products suitable for beginners?
Yes, we offer a range of products suitable for both beginners and experienced model builders. Our product descriptions include difficulty levels to help you choose the right kit.
Shipping and Delivery
1. What shipping options do you offer?
We offer two shipping options: Standard Shipping via DHL or FedEx ($12.95) and Free Shipping via EMS for orders over $50.
2. How long does delivery take?
Standard Shipping takes 10-15 days after dispatch, while Free Shipping takes 15-25 days after dispatch.
3. Do you ship internationally?
Yes, we ship worldwide, excluding some remote areas in Asia and other locations.
Returns and Refunds
1. What is your return policy?
You can return any product within 15 days of receiving it, provided it is in its original condition and packaging. Please visit our Returns & Refunds page for more details.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at [email protected] with your order details and reason for return.
Payment Methods
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
2. Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Account and Order Management
1. How do I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information.
2. Can I cancel or modify my order?
You can cancel or modify your order within 24 hours of placing it. Please contact us at [email protected] for assistance.
Customer Support
1. How can I contact customer support?
You can reach our customer service team at [email protected] for any questions or concerns.
2. What are your customer support hours?
Our customer support team is available Monday to Friday, 9 AM to 5 PM EST.
Thank you for choosing Atlarns Store. We are here to ensure your model-building journey is as smooth and enjoyable as possible. If you have any further questions, please don’t hesitate to contact us!