Delivery Information

At Atlarns Store, we understand that timely and reliable delivery is crucial to your model-building experience. Whether you’re eagerly awaiting a new Gundam kit, an N Scale boxcar, or an HO Scale structure, we strive to ensure that your order reaches you as quickly and safely as possible.

Shipping Options

We offer two convenient shipping options to cater to your needs:

  • Standard Shipping: For those who prefer faster delivery, we use DHL or FedEx. Orders are typically processed within 1-2 business days, and delivery is completed within 10-15 days after dispatch. The shipping fee for this option is $12.95.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. This option ensures that your order is delivered within 15-25 days after dispatch, without any additional cost.

Global Reach

We are proud to serve model enthusiasts worldwide. Our shipping services cover most regions, excluding some remote areas in Asia and other locations. No matter where you are, we are committed to bringing our premium products to your doorstep.

Order Processing

Once your order is placed, our team works diligently to process it within 1-2 business days. This ensures that your items are packed securely and dispatched promptly. You will receive a confirmation email with tracking information once your order is on its way.

Delivery Timeframes

Here’s what you can expect in terms of delivery timeframes:

  • Standard Shipping: 10-15 days after dispatch.
  • Free Shipping: 15-25 days after dispatch.

Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 15 days of receiving the product. Please ensure that the item is in its original condition and packaging. For more details on our return policy, please visit our Returns & Refunds page.

Customer Support

Our dedicated customer service team is always here to assist you with any questions or concerns regarding your delivery. Feel free to reach out to us at [email protected].

Thank you for choosing Atlarns Store. We are excited to be a part of your model-building journey and look forward to delivering your next masterpiece!